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Terms, Shipping & Returns

Customers are responsible for return shipping costs for any missed deliveries.

Shipping Policy

Flat Rate Ground Shipping Starts at $19 / bottle + $3 each additional 750ml bottle  

 

Flat Rate 750ml Ground Shipping for Orders Above $249
 Bundle Type
Price
Price For Extra Unit
Full Case (12 bottles)
$40/case
$40/case
Half Case (6 bottles)
$25/case
$25/case
4 Bottle Combo
$25/combo
$25/combo
3 Bottle Combo
$25 for up to 2 combos
$12/combo
2 Bottle Combo
$25 for up to 3 combos
$8/combo
Single Bottles
$25 for up to 6 bottles
$4/bottle
 

 

Route Insurance

By not selecting shipping protection, Don's Liquors & Wine is not liable for lost, damaged or stolen items.

At Don's Liquors & Wine, we take great care in packaging our products and inspecting them before shipment to maintain high standards of quality. Despite this, opting out of shipping protection means you accept full liability for any damages to the bottle once you recieve it. This includes, but is not limited to:

  • Breakage: Any form of the bottle breaking or shattering.
  • Leakage: Wine or spirit leakage from the bottle.
  • Seal Damage: Compromise to the seal or closure of the bottle.
  • Label Damage: Tears, smudges, or deterioration of the bottle label.
  • Theft: Missing package or theft after dispatch.
  • Loss: Package not delivered or lost in transit.
  • External Damage: Any damage to the packaging that affects the product's integrity.

Please note, Don's Liquors & Wine is not responsible for these damages if insurance is not purchased. For full protection against these risks, you must purchase Route Shipping Protection.

The option for Route Insurance shows up as a separate line item in your shopping cart at the time purchase.  We are using a third-party shipping insurance company to cover instances of shipments that are lost, damaged or stolen. In the case something goes wrong with the delivery, refer to the email from Route insurance and follow the instructions for replacement or reimbursement. Or just reach out to us and we will take care of the claim for you. FedEx will not cover damages any longer, which is the why we provide this option for our customers.

Extreme Weather Warning

Prolonged exposure to extreme heat or cold (above 80 degrees, below freezing) may spoil wine. If you are shipping wine outside the West Coast and are experiencing such weather, we highly recommend choosing an expedited shipping method or requesting us to delay shipment until conditions return to normal. donsliquorsandwine.com and our shipping carriers are not responsible for wine being spoiled during transit and weather related spoilage is not covered by the shipping company insurance.

​Adult Signature May Be Required
  • All our orders may require adult signature.
  • You must be at least 21 years of age to order and a signature of someone at least 21 years of age is required upon delivery.

When will my order ship and what are my shipping charges?

Orders usually ship 1-4 business days after received.  Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Shipping Policy

  • You must be at least 21 years of age to order and a signature of someone at least 21 years of age is required upon delivery.
  • The customer is solely responsible for the shipment of alcohol and must abide by their local and state laws.
  • All orders placed usually ship out within 1-4 business days.
  • Orders placed on Friday after business hours, Saturday or Sunday will be shipped out 3-5 business days from the following Monday
  • Shipments may be delivered on Saturday or Sunday
  • We do not guarantee any shipping delivery dates; all dates are estimated.
  • We cannot ship to PO boxes or APO/FPO addresses
  • We do not ship outside the U.S.
  • We do not ship to the following states:
    • Alaska
    • Hawaii
    • Massachusetts
    • Tennessee
    • U.S. Territories

Interstate Shipping

All merchandise from Don's Liquors & Wine is sold in California and title passes to buyer in California. By placing your order, you authorize Don's Liquors & Wine to engage a common carrier on your behalf to deliver the merchandise to your specified address. We make no representation as to the legal right of anyone to ship or import wines into any state or country outside of California. When selecting to ship to another state, you assume all responsibility for determining whether you may lawfully import alcoholic beverages into that state. As interstate shipping laws are continually changing, please check with an appropriate agency before placing your order. Note that interstate shipments may incur additional taxes and tariffs from the final destination location. These additional fees are  the responsibility of the customer. 

Return, Pricing & Exchange Policy

By California state law, we are not allowed to accept returns for any reason. We do not accept returns or exchanges for spoiled wine, spirit or beer. Changes in personal taste preferences or dissatisfaction with a particular wine, spirit or beer are not eligible reasons for return or exchange. Batch, year, bottle design, photos, titles, descriptions or other variances are not guaranteed to be correct in any listing. These listings are best effort additions but are not perfect and may include mistakes. Please contact us if any of the aforementioned are important to you before placing your order. If your item was delivered damaged, incorrect, or you received the wrong product, please contact at 408-225-2991 or email us at support@donsliquorsandwine.com and we will work with you to replace or fix your order when appropriate.

Cancellation 

We understand that sometimes plans change, and you may need to cancel your order. Please note, if your order has not yet been processed or fulfilled, you can cancel it subject to a 3% cancellation fee. Customer is also responsible for the cost of return shipping and the cost of insurance in the event the order is sent out by our warehouse. This fee is directly charged by our payment processing partners and, unfortunately, is non-refundable. We want to be transparent about this cost to help you make informed decisions when placing orders.

Returned Shipments 

It is the recipient's responsibility to receive the shipment in a timely matter including but not limited to being available for a signature and providing the correct address. If for whatever reason the shipment is returned back to sender, the outbound shipping fee is non-refundable. Additionally, customers will incur additional charges for the full cost of initial shipment AND, full cost of the returned shipment, and the cancellation fee (3%). Fedex return shipments are costly so be careful entering the correct address and being available for the package.

 

Damaged goods

We ship using Fedex compliant packing materials specifically designed for wine. If there is an issue send us images to support@donsliquorsandwine.com and we will work with you and the insurance company Route to deal with your issue. If you did not purchase insurance, you are responsible for the damages even if the package is returned to the warehouse damaged. This is why we highly recommend buying the insurance. If you do not buy the insurance then you are fully liable for the package as soon as it leaves our warehouse.

Finality of Sales

All sales are final. We endeavor to offer competitive prices, and due to market dynamics, our prices may change over time. Please be aware that once a purchase is made, it is considered final. We do not offer refunds, credits, or adjustments for any price changes that occur after your purchase, including any price reductions or promotions that may follow. Occasionally, we offer promotions and discounts for a limited time. These special prices apply only to purchases made during the promotional period and cannot be applied retroactively to previous purchases.

Shipping Delay Information

UPDATE INFORMATION FOR FEDEX GROUND DELAY PLEASE VISIT https://www.fedex.com/en-us/service-alerts.html#weather